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The Stillorgan Park Hotel

The 4 Star Stillorgan Park Hotel is located on the periphery of can cater from 2- 500 delegates with 20..

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3 Smart, innovative conference hotel experience ideas

On 23 May, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Book more conference business, Conference Event Technology, Conference Hotels, Conference Venue Tips, Hotel Sales Tips

3 great ideas that create a wonderful sense of arrival for any conference hotel to deliver….

I discovered a great article on luxury hotel innovations written by Coyle Hospitality that enhance the guest experience. These would really be fantastic for any conference goer and make a conference organiser’s life a lot easier too.

1 – This is my favourite one — ipads supplied for each guest. The Plaza Hotel in New York have enhanced their guests experience by offering each guest an iPad from which they can do just about everything they need while staying at the hotel, including control the temperature in their room, order room service, make restaurant reservations, communicate with the concierge, request wake-up calls, explore NYC destination guides, and even check airline schedules and print boarding passes. How great would it be then to pre-load the ipads with the conference agenda, list of delegates, apps to network with, articles on the conference speakers, the conference organisers contact information, things to do in the area and a feedback on the conference app.

2 – Good bye to the front desk(This one I just love too as it is my pet peeve checking in at hotels) — Arriving guests are met by roving hosts, who sit down with them, offer a free glass of wine or coffee, and complete the check in process on a tablet computer (or iPad). It is soooo welcoming and sets a relaxed tone for the stay.

This I would just love for a conference experience as networking would be made so much easier, conference delegates generally arrive around the same time so this would kick off networking straight away. I find the “Front desk” just places a barrier between the guest and the hotelier, the most welcoming guest houses don’t have them, why should hotels? The new Hyatt brand – Andaz has this “welcome” as standard and more and more luxury boutique hotels are moving towards this also.

3 – This is niche within a niche – introducing hypo-allergenic rooms. This has been introduced by Hyatt Each “Respire” room gets a one-time shock treatment to minimize irritants, hypo-allergenic mattress and pillow cases, a powerful air purifier that’s listed as a medical device by the FDA, and other treatments that eliminate allergens on carpets and upholstery. – The number of asthma sufferers is projected to hit 400 million by 2025, so this may no longer be niche, just necessary.

For expertise on Hotels and venues, feel free to call me. Ciara zero86-3611428

Tagged: andaz hyatt, arranging conferences, conference and meeting place, conference hotel, Conference Hotels, conference innovatino, conference organisers, conference technology, conference technology. conference apps, corporate event planning tips, hotel experience, hotels, hyatt hotels, networking tips, smart conference tips, tips on planning an event

Email is killing your conference business… how to book more conference and meetings business…

On 21 May, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Book more conference business, Conference Venues, Hotel Sales Tips, Venue Reviews

Top tips for converting more conference and meetings business.

There is a dangerous trend that has crept into the hotel industry- that of not picking up the phone and speaking to a conference organiser, instead choosing to email on the proposal for a conference, meeting or event and perhaps following up in the next few days, some choosing to follow up by email- again!! others taking the smart customer service approach and calling. However, calling the client days after a meeting proposal has been received is too late.

It is a lazy sales approach that became the norm when hotels were too busy to talk to their clients. It’s my mission to eradicate it. My first lesson in the importance of speaking to the client first was made when I was sales coordinator for Crowne Plaza Hotel San Francisco, Sheila Fonseca my Sales Manager was away that week and I was stepping in for her. She got mystery shopped that week and I was the person replying to the enquiry for her. I couldn’t get the client on the phone, they didn’t answer my call for days, I got nervous and was just so anxious to get the proposal to the client, I decided to email it without first speaking to the client. (Actually, fax was the preferred method of delivery then!). Needless to say, she failed the mystery shop that month as I also made the mistake of leaving the rates proposed on their voicemail.

So here are my top tips for converting more meetings and conference business-

If the request is received by email or through a contact page on the website or through my lead generator site, pick up the phone and call the client first. It is amazing what valuable information you will learn by starting to build a relationship and asking the right questions.

Ask great, open ended questions- in my 7 years of working as a venue finder I have never once been asked ” what is the number one result needed from this conference, meeting or event?” This is a massively powerful question because it demonstrates you understand their needs. It also turns the conversation from a sales pitch to a partnership relationship when there is less focus on price.

Other great questions are-

1. What went well at your last event?
2. What would you change about the last conference you attended or organised?
3. How important is networking to the success of the conference?
4. What do you want the delegates walking away from the conference thinking and saying about your organisation?
5. What do you need to achieve by the set up of the room? Opportunity here to advise on best set up styles to suit the result they need from the event.
6. Where are your delegates attending from?
7. How important is access and parking?
8. What photography do you need of the venue to help you make a decision?
9. What more can I do to help you make a decision?

Above all, if there are any important issues you need to deal with, any clarifications to be made, call and discuss it first. Just yesterday I had a major Dublin conference hotel that I have referred 10 conferences to this year; tell me by email they will not pay me for referring business to them. The most disappointing element of this lack of foresight is that they chose to tell me this by email. That is what is most annoying and I won’t forget. If they chose to communicate with me like this, will they also chose to annoy my clients by email?

Never underestimate the power of building a personal relationship. We are all human and prefer the personal touch. It is the hospitality industry after all!

If you like this blog post, check out this blog post on how to win more conference business. and How to do a fantastic site inspection.
Or feel free to call me – Ciara (zero) 86 3611428.

Tagged: arranging events, conference business, Conference Hotels, conference venues dublin, corporate event planning tips, crowne plaza hotel Dublin, crowne plaza hotel ireland, crowne plaza northwood, hotel marketing, hotel marketing tips, Hotel Sales Tips, how to book more meeting business

27 Things to do before a Conference…

On 7 May, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Uncategorized

Came across this great conference tips and advice from Chris Brogan…… It is lengthy, but worth the read…

This is also a great check list for conference organisers, ensure your conference is networking friendly.

1. This seems silly to start with, but check the schedule of the event. Mark off what you want to see. Get a sense of what you might ask for a pertinent question based on the session description, and/or decide what the business value of your interaction at any session might be.
2. Check in at Twitter Search for anyone talking about the event you’re attending. You can then determine if you want to follow them and start conversations ahead of the event. This works amazingly well for people who might be a bit shy.
3. Check via Google Blogsearch and Technorati for any references to the event. See whether any companies are announcing anything. Look for signs of business opportunity ahead of the experience, and if you find some, do more homework with search and research.
4. Visit Flickr and look for recent pictures of attendees or other people you hope to meet at the event. I keep a little document of all the faces I might want to meet, sometimes with a few facts about the person, in a document. (I don’t do this for every event, but when I do, it helps).
5. Visit the prospective attendees or business people’s blogs and Twitter streams for ideas of how things are going in their lives or in their businesses. Before running into someone, wouldn’t you want to know if they were in a car accident the day before, or maybe you’ll read that they just closed a B round of funding, and thus might have budget for a project with you. It’s free intelligence before a meeting.
6. Read up on any industry news around the event you’re attending, to understand what might be impacting the people you’re mingling with. My guess is you’ll know where this information is for the type of event where you’re going. If not, consider this similar to my point above about Google Blogsearch and Technorati, but also check Google News and maybe do some straight Google searches as well.
7. If you can, check a few of the people’s Twitter streams before you say hi at the conference. This way, you can have a few tidbits of someone’s personal news top of mind before connecting at the event.
8. Check out the exhibitors and sponsors for the event. Click through the site links and visit their web pages. What do you know about them? Are they a prospective vendor for you? A client? Do you see some business value in meeting any of them?
9. Check your LinkedIn for the city where you’ll be attending, and/or for any of the speakers’ or exhibitors’ names to see their professional profile.

Content Preparation – use the opportunity to raise your profile at a conference…

10. Consider putting up a few post-dated blog posts so that you don’t have to worry about writing on deadline at the event. Unsure what to write about? Here are 100 blog topics.
11. Write some of your best work in the days leading up to the conference, and have a great post launch on the day of the event. The likelihood of people checking out your blog during or just before an event is high. Heck, I just recommended that you do it.
12. Consider writing posts that might help you form conversations at the event. For instance, if you’re looking to work with restaurants, write a blog post about how you’d help restaurants improve sales. Thus, people who might investigate your blog ahead of time might also know what you’re thinking about and will engage you.
13. If you’re looking to connect at the event, some of your content should be outreach related, via services like Twitter or Facebook. Message the world using the event’s hash tag (if it has one), and/or the city/state (or province, etc) where the event is held. Thus, people using Twitter Search or poking around via Facebook might catch you in a search and engage you.
14. Consider making a video about something and posting it to your blog. Videos will give people an even better opportunity to observe you and see what you’re about. It might also help with the people recognition factor, as seeing you in motion might improve their chance of seeing you at an event.
15. If you’re thinking of liveblogging the event, prepare ahead of time (here’s a great article at Web Worker Daily about that).
16. If you’re going to take lots of photos or videos at the event, check your gear to make sure you’ve got everything (charger, media transfer tools, spare whatevers). This seems to muck up things often.
17. Sometimes an event has a blog. It might be neat to see if you can guest post on it. That might up your chance of meeting folks at the event.
18. Here’s one: blog about people you know who might be at the event that you hope to connect with. Write about what you might want to talk with them about. It can’t hurt. (Though, in saying this, I’m not sure you’d have to blog that you want to meet me to meet me. You can just come over and say hi.)

Make the networking work for you…

19. Order fresh business cards. They don’t even have to be corporate-approved. Here’s the thing: make the NAME part very large. Make your primary mode of requested contact come first. Make it VERY clear what you do for business. Make sure you add the kind of offering you’re putting out there for the event (or for the next several events, if that makes sense).
20. Scour your LinkedIn contacts for the city where you’ll be visiting and send some personal emails to people that you might want to meet in the target city. They don’t necessarily have to meet you at the conference, but you might be able to schedule coffee.
21. Send message via Twitter saying that you’ll be visiting ____ conference in ____ (city) and let people know you’re coming. See if you can strike up friendships ahead of time. Maybe mention some of the stuff you’re looking to do, business-wise.
22. Backup your laptop before you travel. You might not think about it, but there are many chances to destroy your data once you’re on the road. Make sure that’s not going to happen.
23. Consider any extra batteries or power supplies you might need to bring with you.
24. If you’ve got a business offer to promote at an event, practice and practice and practice how you’re going to talk about it. Be crisp. Make it easy to say. Be very clear about the ask. If you’re looking for people to review your demo, then make that the ask. If you’re looking for work, be clear that you’re available for a few extra projects. It seems that lots of folks beat around the bush or don’t exactly know how to have a beginning, middle, and end to a conversation.
25. Practice believing in yourself.
26. Remember that not meeting someone at an event isn’t always the end of the world. There are other chances, other times. Just the same, if it’s the kind of event where people have traveled to be there, take every opportunity to reach out. It’s harder to recreate an opportunity once everyone’s gone home.
27. And this should come first, but remember to give your family a bit of extra love before leaving for the event. Take them out to dinner, and/or give the little ones some extra fun. Make a game of showing where you’ll be via Google Maps, and switch to Satellite or Street View to show them the visuals instead of just the map. Give everyone a chance to connect while you’re on the trip via Skype video, so they can stay in touch. It makes it easier.

For some other insightful tips from Chris Brogan – visit his website and sign up for his magic.

If you liked these tips, you will love these… there is a little overlap.

Tagged: arranging conferences, conference advice, conference check list, conference networking, conference organisation advice, conference organisers, conference organization tips, conference planning tips, conference technology. conference apps, conference venue ireland, corporate event planning tips, smart tips on attending a conference, things to do before going to a conference

Excellent Conference Centre option in Kilkenny

On 2 May, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Conference Hotels, Conference Venues, Venue Reviews

Kilkenny adds another reason to take a conference or association meeting to the City….

There is another conference and convention centre option in Kilkenny.  Association and conference organisers will love it.  The Hub in Kilkenny, located just off the Dublin Road is a wonderful option for exhibitions, large conferences, summits and trade shows.  It accommodates up to 1200, what organisers in particular will love is that it is open space, very flexible and can be turned a number of ways.
conference space at the Hub Kilkenny
http://findaconferencevenue.com/venue/The-Hub-Conference-Centre-Kilkenny-Conference-venue-and-exhibition-space

Kilkenny is just over an hour from Dublin, just off the M9, making it extremely accessible and a great conference destination. Kilkenny City itself has a host of hotels with top class accommodation offerings, Lyrath Estate is the closest conference hotel to The Hub.

Tagged: association conference centres, association conference venue, association hotels, conference and meeting place, conference centre hotel kilkenny, conference venue ireland, Conference Venues, conference venues ireland, find a conference venue, kilkenny conference centre, kilkenny convention centre, trade show centre, trade show facilities kilkenny

How to Network Effectively at a Conference…

On 23 April, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Book more conference business, Business Network International, Conference Planning, Conference Venue Tips, Networking in General

Simple, easy tips on how to make your time pay at a conference – make networking work!

Networking is the number one reason delegates attend a conference! It is a perfect opportunity to meet the movers and shakers in your industry. While networking online has become very important and popular in the last few years, nothing can beat meeting people face to face. It is an opportunity to start, build and strengthen business relationships. Conference hotels and the conference venue can very much enhance the networking experience, depending on how they are set up.

Here are some tips on how to make networking at a conference profitable!
1. Research the conference speakers before hand and connect with them. They will be happy to know their talk is eagerly anticpated. Email them – ask them can you say hello before hand. Connect with them on LinkedIn, Twitter, Facebook – whatever is their preferred medium. Tweet about them and the event. They may also mention/refer to you in their talk.
2. Introduce yourself to the speakers at the beginning of the conference and sit up the front.
3. Ask the organisers for a list of attendees and link with them, you can identify who you really want to speak with and connect with them before the event. Make a few appointments.
4. Always ask a great question at the conference – introduce yourself and your business and ask an intelligent, relevant question. Everyone will know you after that and it is easier for people to approach you.
5. Watch who the conference speakers are talking to and ensure you get to meet them.
6. Listen – it is the most important element of networking. Be interested! They will open up to you more if you seem interested in them.
7. Have open ended questions prepared to ask that can also lead around to your business – “what projects are you working on at the moment?” “ Who is a great connection for you and why?” And my favourite is “how can I help you?”
8. Be ready to get to the point quickly about your business – have the answers to the above questions prepared yourself.
9. SMILE! Make eye contact; Be approachable, wear a name tag very prominently – on the right shoulder, always talk to someone who looks more shy than you and not talking to anyone else. Act like a host rather than a guest.

10. Follow up!! Do what you say you would do, send a relevant article to anyone you spoke to about a certain topic. Those you said you would contact to have a futher meeting with – call them within 72 hours.

For more tips on how to ensure your conference is set up to be conducive to networking – feel free to get in touch.

Tagged: arranging events, corporate event services, networking tips, tips on planning an event

How to book more conference business and increase hotel revenue…

On 30 March, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Book more conference business, Hotel Sales Tips, Hotel Site Inspection

I am really admiring Norah Casey these days, and very much enjoying her style in “The Takeover”. Her number one tip for business this year is to offer new services and try something different. So that is what I have done –

I have launched a new service for hotels. It is called the Conference Experience – and it shows hotels how to attract conference business. I have even made up my own word for it “Conference-ising” Hotels. The service does not exist in the market at the moment.

Have you ever done a site inspection of a hotel and thought – that hotel is great for weddings but they obviously don’t do many conferences? So many hotels in Ireland concentrated on the wedding market for the last few years as it was easier business to get – I have done hundreds of site inspections or tours of hotels over the last few years and little or no effort was put into it on the part of the hotel sales staff, that is very frustrating. Hotels are speaking to the conference organiser the same way they would to a bride. That will never inspire confidence in the conference organiser….

I show hotels how to speak to the conference organiser, in their language and do a wow site inspection. There is a lot of interest in it and I am getting fantastic feedback – most hotels don’t realise that they are not talking in the language of their clients. I show them how – it comes from years of being shown a hotel in the wrong way. I also show hotels how to book conference and meeting business from the traffic already going through their lobby.

Great, simple tips that are easy to implement and start booking business from immediately. Here are some tips on how to do a fantastic site inspection that will convert into business.

Call me or email for more information. answers (at) findaconferencevenue dot com. Ask for Ciara.

Tagged: conference business, corporate event planning tips, Hotel Revenue Management, Hotel Sales, Hotel Sales Manager, Hotel Site Inspection, Hotel tours, how to book more conference business, how to build your business, how to do a site inspection, How to do a walk through of a hotel, Increase hotel sales, site inspection

How to Plan a conference – top tips on how to organise a great conference…

On 29 March, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Conference Planning, Conference Venue Tips

Step by step guide to planning a conference, budget, venue and conference promotion tips...

12 months Before –
1. Set up a committee and delegate. Decide who is responsible for –
# Developing the conference programme;
# Inviting and managing keynote speakers and VIPs;
# Fundraising and dealing with sponsors;
# Financial accounting;
# Venue Selection, local arrangements;
# Conference website promotion.

Answer the following questions as the answers will dictate the right venue, speakers and format –
• • What is the conference aiming to achieve? What as an organisation are you trying to achieve by hosting this event?
• • Who are you trying to impact? Define your target audience in terms of delegates and sponsors?
• • How do you define success?

If the conference was run last year by someone else, check with the organiser. Read through feedback from last year’s conference and act on it.

2. Establish Conference Title, Theme and Topics
3. Decide on length and pattern of the conference – dates, workshop space, is there an exhibition? etc and contact suitable venues.
4. Chose a venue — Fridays are big wedding days and a lot of hotels in Ireland are sold out. Best conference days are Monday to Thursday. Wednesdays may work out to be more expensive as a hotel will consider the fact that they might lose out on being able to take a Tuesday/Wednesday or Wednesday/Thursday conference if they take a one day conference on a Wednesday. For tips on how to negotiate with a conference venue read this article
5. Establish a budget for the conference – for more tips on organising a conference on a shoe string budget read this article. and this one that has some great ideas from conference organisers around the country.
6. Develop a business plan for the conference – what is the objective and most important outcome and work backwards. Ensure all of the committee are working on this.
7. Investigate conference technology to make life a lot easier and help promote the conference. There are more details in this article on apps and conference technology – we highly recommend http://www.exordo.com/ to use as a tool for an academic conference in particular one with conference submissions, abstracts and papers. It will save up to 5 days! They also have an excel version of this conference check list to download for free, it is at the very bottom of the home page.
8. Have the conference website or page for the conference created. Exordo.com can also help with this. Pathable.com is also a wonderful conference tool to use for promotion and engaging with delegates before, during and after the conference.
9. File for funding for the conference – there are a number of options to help fund an international conference in Ireland. The Gathering initiative funds up to about €2000 if up to 50 delegates are attending from outside Ireland.

For the next stages of organising a conference, download this easy checklist here.

Feel free to contact Ciara for any advice on organising a conference in Ireland. We work with our international partners to find venues outside of Ireland for your conference, meeting or event.

Tagged: arranging conferences, arranging events, conference and meeting place, conference guide, conference hotel, Conference Hotels, corporate event planning tips, Corporate Meetings, how to save money when planning a conference, organise a conference on a shoe string budget, tips on planning an event

Top Tips to make Networking at a Conference more effective… Conference Technology

On 19 March, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Conference Event Technology, Conference Planning, Networking in General, Smart organising tips, Twitter and Events

What Conference Technology and mobile apps to use to deliver a better conference experience…

I attended the AIPCO (Association of Irish Professional Conference Organisers) Conference March 7th, at Clyde Court Hotel – it was an excellent event. There was a lot of talk around how to improve the results of conferences for delegates – networking being a really big one. Do you leave it up to chance who you “might” bump into at a conference? Hoping it will be that one contact that will pay for the whole trip? Preparing for an event and connecting with conference attendees before the event is smart and makes for much more productive conferences and helps make networking 10 times more effective.

Corbin Ball has put together a list of a few social networking sites and mobile technologies that improve the attendee experience at a conference. A great point Corbin makes is that for decades the name badge was the principal networking tool. Here are some conference technology sites that can make planning a conference and attending a conference much more effective…. most of them are free.

www.Bizzabo.com - Designed to help conference organisers communicate with attendees and delegates with each other.

OleaPark.com - an innovative social networking tool connecting people via LinkedIn, Twitter and Facebook interests. Upload your event and begin speaking to delegates, get feedback and send messages.

Qriousapp.com Helps attendees and exhibitors find and connect with the people that are important to them.

For further information on this and to read Corbin’s blog – check this link out.

What is the easiest way to find out who is attending the event?? Ask the organiser! They should be able to send you a list or have it created with some of the technology outlined above.

If you would like more information on how to make networking more effective at conferences or events, feel free to call me. I look at the networking space and how the conference venue itself can deliver conference results for delegates and for the conference organiser. Conference hotels and conference centres/conference venues are key to delivering the result a meeting organiser and conference organiser wants to get from holding an event.

Tagged: arranging conferences, arranging events, conference apps, conference organiser apps, conference organisers, conference social media, conference technology. conference apps, conference venue ireland, corporate event planning tips, corporate event services, Corporate Meetings, find a conference venue, how to save money when planning a conference, meeting planner apps, organise a conference on a shoe string budget

Conference Organisers use TripAdvisor to help decide on Conference Hotel…

On 5 March, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Conference Hotels, Conference Planning, Conference Venue Tips, Conference Venues, Dublin Conference Facilities, Venue Reviews

This is a fact. A client of mine recently chose not to book a week long conference at the Burlington Hotel based on their reviews on TripAdvisor. Ouch! It is being used to find the right conference hotel.

TripAdvisor have now introduced a business listing which I would highly recommend serious conference hotels in Ireland upgrade to. Why? – the hotel gets….

Link to your website
Email address
Phone number
Link to special offers
Special offer tag
Custom photo slideshow

It is all about making it easy for the conference organiser to get independent reviews about your hotel that are believable and based on a real experience.

TripAdvisor spoke at the IHF Conference in Killarney today on this topic and needless to say it was a heated debate about listing the reviews directly on hotel websites and them being anonymous. I highly recommend it. If you are not putting the reviews on the hotel website, conference organisers are just going to look for them anyway. If there are negative reviews, it all depends on how they are handled. Some negativity makes them more believable. Conference Hotels can’t ignore the power of TripAdvisor in converting a conference, meeting or event enquiry, they are being used to find the right conference venue and conference hotel.

Tagged: arranging events, Business listings, conference and meeting place, conference organisers, conference reviews, conference venue ireland, corporate event planning tips, Corporate Meetings, find a conference venue, hotel reviews, TripAdvisor

How to Organise a Conference…..

On 25 February, 2013 by Ciara Feely Comments (0), leave your own!
Categories: Conference Planning, Uncategorized

I recently asked this question of Jack Murray – serial conference organiser!  Jack and his team organise social media training workshops constantly and large events such as Media Future.  These are the words of wisdom.
Start with a business plan for the conference or event – know what you want to get out of it and then work backwards……
1 – Write down your goals and agenda
2 – Calculate your budget and stick to it
3 – Find the right Conference Hotel or Conference Venue – there are plenty of experts to help!
4 – Decide on the right set up relative to what you want to achieve at the conference
5 – Get help! Put together a committee and delegate and ask the staff at the venue do they have guidelines, what do they need in advance, establish guidelines.
6 – Walk through the venue – so much will just pop into your head when you are walking it through, imagining your event there and talking it through with someone else!
7 – Decide on Speakers
8 – Think about the menus – do you need sit down food or networking, finger food?
9 – Put an online registration and payment plan in place

Tagged: arranging conferences, arranging events, conference and meeting place, conference organiser tips, conference organisers, corporate event planning tips, how to organise a conference, meeting planner
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  • Welcome!

    Ciara Feely

    Welcome to the blog of Ciara Feely, the founder of FindaConferenceVenue.com, Ireland's expert on Conference Venues in Ireland. Ciara offers a free service researching and giving advice on venues in Ireland for Conferences, Meetings and Events. Just call or email her. The website is a comprehensive listing of over 500 venues in Ireland – independently search for venues and send an enquiry directly through to the venue.
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